Cancellation policy

Some items in our store may be offered as a subscription or pre-order. This policy explains how you can change or cancel these purchases.

Subscriptions

Certain services, such as premium support access, may be offered on a subscription basis. When you purchase a subscription:

• Your payment details are stored securely and you will be charged at the frequency you selected
• Some subscriptions may auto-renew at the end of their duration
• You can cancel or modify your subscription at any time through the link in your order confirmation email
• Cancellation takes effect at the end of your current billing period — no partial refunds for unused time
• See our returns policy for additional details

Pre-Orders

When inventory is limited, ProductiveBot units may be available for pre-order. When you purchase a pre-order:

• You are purchasing a product that is not yet in stock or is being prepared for shipment
• We may collect full payment, partial payment, or no payment at checkout depending on availability
• Your payment method will be stored securely and charged for any remaining balance before fulfillment
• You may cancel a pre-order that has not yet been fulfilled for a full refund
• Once your order has shipped, cancellation is no longer available — see our returns policy for refund options

For questions about any purchase, contact us at support@productivebot.ai.